Refund Policy

This Refund Policy explains how refunds work for paid subscriptions to the Classibus fleet management platform (“Classibus”, “we”, “us”). It forms part of, and should be read together with, our Terms & Conditions.

While we are offering the 14-day free trial, you are not charged anything during it. A payment method is stored so the workspace can continue without interruption if you keep it, but no money is taken. Cancel before the trial ends and you pay nothing, so a refund never arises.

Two things are worth knowing:

• If you do not cancel, the first period is charged the day after the trial ends. From that charge onwards, the rest of this policy applies.
• Some payment methods cannot start a trial and bill your first period immediately, which the checkout tells you before you choose. Those charges are covered by this policy from the moment they are taken.

The free trial is an offer and we may change or withdraw it, as described in section 4 of the Terms. If you signed up when no trial was offered, the section above does not apply to your account and the first charge is the one made at sign-up.

Classibus is a subscription service. Monthly and annual plans are charged in advance for the upcoming period at the rate displayed when you subscribe. By subscribing, you authorise that recurring charge until you cancel.

As a general rule, fees that have already been paid are non-refundable. This includes, but is not limited to:

• The unused portion of a billing period after you cancel.
• Partial months or partial years.
• Periods during which your workspace was active but lightly used or not used.
• A change of mind after the period has been charged.

You can cancel at any time from your billing page. Cancellation stops the next renewal, and your workspace remains active until the end of the period you have already paid for.

We believe in dealing fairly with our customers. Where a refund is genuinely warranted, we will issue one. At our reasonable discretion, this typically covers situations such as:

• Duplicate or erroneous charges: for example, you were billed twice for the same period, or charged after a confirmed cancellation.
• A billing error on our side: you were charged an amount that does not match the plan you selected.
• A material service failure: a confirmed, prolonged inability to access the platform that is attributable to us and that we were unable to remedy within a reasonable time.

In these cases we may issue a full or pro-rata refund, depending on the circumstances. Refunds are not granted for issues outside our control, including problems with your own devices, connectivity, trackers, or third-party services.

To request a refund, email [email protected] within 14 days of the charge, including your account email, the date and amount of the charge, and a short description of the issue. We aim to review every request and respond within a few business days.

Where a refund is approved, it is returned to the original payment method used for the charge. The time it takes to appear on your statement depends on your bank or card provider.

If you believe a charge is incorrect, please contact us first. We can almost always resolve billing questions faster than a formal dispute, and we would rather make it right directly than have it handled through your bank.

We may update this Refund Policy from time to time. The revision date at the top of this page reflects the latest version, and the policy in force at the time of your charge is the one that applies to it.

For any question about refunds or billing, contact us at [email protected].